Privacy Policy

Sell Your Car Adelaide is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Sell Your Car Adelaide manages personal information. It is structured as follows:

1. Personal information Sell Your Car Adelaide collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Sell Your Car Adelaide and complaints
10. Changes to Privacy Policy

1. Personal information Sell Your Car Adelaide collects

The main types of personal information Sell Your Car Adelaide collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Sell Your Car Adelaide such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Sell Your Car Adelaide's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Sell Your Car Adelaide's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Sell Your Car Adelaide's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Sell Your Car Adelaide.

Sell Your Car Adelaide collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Sell Your Car Adelaide keeps of telephone calls, or emails received, or messages sent to Sell Your Car Adelaide or posted on Sell Your Car Adelaide's pages on social media);
• Sell Your Car Adelaide's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Sell Your Car Adelaide collects personal information in connection with running its business directly from the individual concerned. On occasion Sell Your Car Adelaide may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Sell Your Car Adelaide stores personal information in electronic and paper form.

Sell Your Car Adelaide uses and discloses personal information as follows:

• to source vehicles and sell them to Sell Your Car Adelaide's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Sell Your Car Adelaide's customers and prospective customers;
• to obtain products, services or information from Sell Your Car Adelaide's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Sell Your Car Adelaide knows about them);
• to operate and manage Sell Your Car Adelaide's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Sell Your Car Adelaide. For example, Sell Your Car Adelaide may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Sell Your Car Adelaide also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Sell Your Car Adelaide uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Sell Your Car Adelaide uses in the operation of the computer program is browsing history on Sell Your Car Adelaide's websites, name, contact information, and other information you may input into Sell Your Car Adelaide's websites. The level of human oversight Sell Your Car Adelaide provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Sell Your Car Adelaide's staff.

4. Cookies

Sell Your Car Adelaide uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Sell Your Car Adelaide's web server. Sell Your Car Adelaide may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Sell Your Car Adelaide's platforms and those social media platforms. Sell Your Car Adelaide's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Sell Your Car Adelaide's website.

5. Links to other websites

Sell Your Car Adelaide's website may contain links to third party websites. Sell Your Car Adelaide does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Sell Your Car Adelaide and do not wish to receive these communications from Sell Your Car Adelaide in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Sell Your Car Adelaide.

7. Overseas transfers

Sell Your Car Adelaide's website/s are hosted in Australia. On occasion, a third party service provider Sell Your Car Adelaide engages or that Sell Your Car Adelaide is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Sell Your Car Adelaide holds about them by contacting Sell Your Car Adelaide during business hours on (08) 8246 3931 or via the contact page.

Sell Your Car Adelaide may require an individual making a request to verify their identity before processing their request.

Sell Your Car Adelaide will aim to respond to all requests promptly and within 30 days.

Sell Your Car Adelaide may refuse a request where permitted or required by law. Sell Your Car Adelaide will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Sell Your Car Adelaide and complaints

If you have any queries, concerns or complaints about how Sell Your Car Adelaide handles your personal information please contact Sell Your Car Adelaide during business hours on (08) 8246 3931 or via the contact page. Sell Your Car Adelaide may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Sell Your Car Adelaide can understand the nature of your concern. In most cases, Sell Your Car Adelaide will ask that you put your request in writing.

Sell Your Car Adelaide takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Sell Your Car Adelaide's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (08) 8246 3931
• Mailing Address: 459 Main N Rd, Enfield, SA, 5085

10. Changes to Privacy Policy

Sell Your Car Adelaide may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.